Shipping Policy

Thank you for shopping with Grandma's Way! Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive a notification once your order has shipped.

Domestic Shipping (US)

We ship throughout the United States using multiple carriers including USPS, UPS, and FedEx. Shipping rates and estimated delivery times are calculated at checkout based on your location and order size.

Estimated delivery times after dispatch:

• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days

International Shipping

At this time, we only ship internationally to Canada. International shipping rates and delivery times are calculated at checkout. Please note that orders shipped to Canada may be subject to customs duties, taxes, and fees imposed by Canadian customs. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Estimated delivery time to Canada: 2–5 business days depending on customs processing.

Important Notes for Perishable Products

Our products are perishable food items shipped in glass bottles. We take great care in packaging your order to ensure it arrives safely. However, we recommend choosing expedited shipping for warmer months to maintain product quality.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Lost or Damaged Shipments

If your order arrives damaged, please contact us at leveluppackandgo.business@gmail.com within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue as quickly as possible.

For any shipping questions, please contact us at leveluppackandgo.business@gmail.com or call (929) 745-2997.